92 Pier Avenue
Clacton on Sea
Technology Enabled Care | Independent Living | Telecare | Security | Mersea
Welcome To Careline
Careline is Tendring District Council’s 24 hours a day, 365 days of the year personal alarm service, that supports almost 8,000 clients of all ages who want to live independently and safe in their home. We offer state-of-the-art technology, known as ‘Technology Enables Care (TECs)- solutions for independent living’, which we install in the Service Users home to help them to remain independent for longer. TECs equipment works on the ability to initiate prevention rather than cure, thus preventing hospital admissions and deterioration in general health. The range of equipment ensures our Service Users have the opportunity to remain independent for longer, increasing quality of life and freedom. Monitored by our Careline Control Centre.
When living alone, home is where we are comfortable, it is where we are happy to be and are familiar with. However this feeling can easily turn to worry and distress if an emergency situation arises, especially if you are dealing with a health condition or disability. Careline provides you with what you need to stay at home and have independent living with peace of mind, safety and security.
The cost of paying for professional care at home can quickly build up. At Careline there are no hidden or extra costs and no lengthy long-term contracts. With care at home, you can never know fully who you are leaving your loved one with.
When your Pendant is pressed or when a call has been raised from the Unit, it is received at Careline Control Centre in Clacton-on-Sea. One of our highly trained operators will answer your call, speak to you and assess your situation, then get the appropriate help. If you are unable to speak to our operators, they will have the information needed to know who is calling, key holders for the property, your medical information and next of kin contact details from our database. The operator will then get the appropriate help for you.
Vulnerable people are at greater risk of abuse. They could be unwell, unable to stand up for themselves, frail, suffer from a learning disability or mental illness. A vulnerable person is someone who may be at risk because of mental, physical or learning disability, age or illness. Someone who cannot always take care of him or herself, or protect him or herself against harm or exploitation. If you are or know someone who is vulnerable then please get in contact with us at Tendring Careline. Our products and services provide that extra help and independence needed to live safely and independently.
Dementia is a common yet very complex condition, normally associated with memory loss. However symptoms can vary a great deal from person to person. The term ‘dementia’ is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions. Symptoms of dementia include loss of memory, confusion and problems with speech and understanding. According to the Alzheimer’s Society, around 800,000 people in the UK have Dementia. This condition has caused major impacts on living independently and providing care.
Tendring Careline offers solutions to help, including the infra-red sensor, a device to monitor whether the user is moving about in their home.
Please see our full list of products to see all the ways we can help – Click Here
A Platinum Service
We are very proud that Tendring Careline has received accreditation to Platinum standard with the TSA. To do this we had to show that our systems and processes are in compliance with their guidelines, as well as showing that we are performing to a high standard. By gaining this recognition, we have both improved how we work and the service delivery to our customers. During the past year we have dealt with over 170,000 calls, over 400 a day. Tendring District Councils Careline is only one of 15 in the whole of the UK to have received the platinum award.
Contact us on the number below to book an appointment and we’ll come to you, or alternatively fill in this online form – Click Here For Form
Don’t worry about care at home, It’s easy to get started with Careline.